Verified florist directory profile
Nicolai Bergmann Flowers & Design
Japan
Nicolai Bergmann Flowers & Design is a Tokyo-based florist and floral design brand with a flagship store in Minami-Aoyama and an official Japan online shop for fresh flower boxes, bouquets, arrangements and gift delivery.
About Nicolai Bergmann Flowers & Design
Overview
Nicolai Bergmann Flowers & Design is a Tokyo-based florist and floral design brand with a flagship store in Minami-Aoyama and an official Japan online shop for fresh flower boxes, bouquets, arrangements and gift delivery. The business combines a local Tokyo retail presence with online ordering for flower gifts in Japan. FLORAINDEX reviewed official website, store, contact, delivery, FAQ and policy pages for this profile.
Company Overview
Business type: Florist, floral design studio and online flower shop Year founded: Not available Parent company / owner: Nicolai Bergmann Co., Ltd. Headquarters / main office: 5-7-2 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan Local shop or online-only: Local flagship store plus online shop Network / affiliated florists: Nicolai Bergmann brand stores and related business divisions; independent florist network membership not available Languages supported: Japanese and English website content available across official sites
Products and services
- Flowers
- Fresh flower boxes, bouquets and arrangements available from the official online shop
- Corporate gifts
- Corporate and event enquiries accepted through the official contact channel
- Custom orders
- Online shop states product customisation is not available for standard online orders; contact channels are available for business or event enquiries
Delivery information
- Delivery area
- Japan delivery through the official online shop; flagship store service in Tokyo
- Same-day delivery
- Not available
- Next-day delivery
- Not available
- International delivery
- Not available from the Japan online shop sources checked
- Delivery cutoff time
- Not available
- Weekend delivery
- Not available
- Holiday delivery
- Not available
- Delivery fees
- Shipping/packing fee shown as ¥550 to ¥2,530 depending on order total, with free shipping above ¥16,500 according to the official shop pages checked
- Delivery tracking
- Tracking number is emailed after shipment preparation and can be checked through Yamato Transport according to the official delivery/payment page
- Delivery guarantee
- Not available
- Substitution policy
- Not available
- Delivery notes
- Not available
Contact details
- Main phone
- 03-5755-3900
- Toll-free phone
- Not available
- Direct phone
- 03-5464-0743
- Fax
- 03-5464-0717
- Street
- Not available
- City
- Not available
- State or region
- Not available
- Country
- Not available
- Service area
- Not available
- Online chat
- Not available
- Not available
- Contact form
- https://www.nicolaibergmann.com/contact/
- Customer service page
- https://shop.nicolaibergmann.com/pages/faq
- Company address
- 5-7-2 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan
- Additional locations
- Official locations page lists the Tokyo flagship store and other brand locations
Customer service
- Hours
- Not available
- Time zone
- Japan Standard Time
- Refund policy
- Customer-convenience returns/exchanges are not accepted; product mistakes, deterioration or damage on delivery should be reported within 24 hours according to the legal notice
- Cancellation policy
- Not available
- Customer support notes
- Not available
- Satisfaction policy
- Not available
- Order changes/cancellations
- Changes/cancellations are accepted up to 3 days before the specified delivery date according to the FAQ Corporate order support: Contact form includes event, partnership and product enquiry options
- Corporate support
- Not available
- FAQ
- Not available
- Customer service hours
- Online shop phone support listed as 10:00-17:00; Tokyo flagship store listed as 10:00AM-7:00PM
- Satisfaction guarantee
- Not available
Payment methods
- Credit cards
- Diners, JCB/AMEX, Visa/Master listed
- Apple Pay
- Available
- Google Pay
- Available
- Currency
- Japanese yen (JPY)
Customer reviews
- Website reviews page
- Not available
- Google reviews
- Not available
- Facebook reviews
- Not available
- Trustpilot
- Not available
- BBB profile
- Not available
- Other independent review providers
- Not available
Trust and security
- Secure checkout
- Yes, official websites use HTTPS; Official Shopify checkout/payment flow indicated by the online shop Third-party reviews: Not available
- Privacy policy
- https://shop.nicolaibergmann.com/policies/privacy-policy
- Terms and conditions
- https://shop.nicolaibergmann.com/policies/terms-of-service
- Purchase conditions
- Not available
- Guarantee
- Not available
- Business transparency
- Not available
- Florist network membership
- Not available
- Google reviews
- Not available
- Trustpilot
- Not available
- BBB profile
- Not available
Social media
- X/Twitter
- Not available
- Not available
- Not available
- YouTube
- Not available
- TikTok
- Not available
- Blog
- Not available
- WhatsApp/contact messaging
- Not available
Customer reviews
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