Verified florist directory profile
FloraQueen
Spain
FloraQueen is a Spain-based online florist offering flowers, plants and gifts for delivery to more than 100 countries.
Directory categorySpain
ServicesFlowers & gift delivery
FLORAINDEX visitor ratingNo reviews yet
FLORAINDEX editor rating
Under editorial review
Phone+34 902 21 04 01
About FloraQueen
Overview
FloraQueen is a Spain-based online florist offering flowers, plants and gifts for delivery to more than 100 countries. Orders may be prepared in FloraQueen's European centres or by professional local partner florists; options and timing depend on destination, product, delivery date and checkout availability.
Contact details
- Website
- https://www.floraqueen.com/
- Main phone
- +34 902 21 04 01
- Toll-free phone
- Not available
- Direct phone
- +34 93 547 89 87
- Fax
- Not available
- Street
- Frederic Mompou 3
- City
- Sant Just Desvern
- State or region
- Barcelona
- Country
- Spain
- Service area
- International delivery destinations in more than 100 countries; product, address, date and checkout availability apply.
- Online chat
- Not available
- Not available
- Contact form
- https://www.floraqueen.com/pages/support
- Customer service page
- https://www.floraqueen.com/pages/help
- Company address
- FloraQueen Flowering the World S.L., Frederic Mompou 3, 08960 Sant Just Desvern (Barcelona), Spain.
- Additional locations
- Bouquet preparation centres in Spain, Germany and Italy, supported by a network of professional local partner florists for other destinations.
Products and services
- Flowers
- Fresh bouquets and arrangements including roses, lilies, gerberas, sunflowers and orchids.
- Plants
- Houseplants, flowering plants and orchid gifts are offered.
- Gift baskets
- Gourmet, plant and personalised gift selections are offered for personal and corporate occasions.
- Chocolates / gourmet gifts
- Gourmet treats and flower-and-gift combinations are offered.
- Sympathy flowers
- Condolence flower selections are available in the current catalogue.
- Corporate gifts
- Corporate gift baskets and personalised proposals are available through https://www.floraqueen.com/pages/gift-baskets-for-companies
- Occasions
- Collections include birthdays, romance, anniversaries, congratulations, new baby, condolences and seasonal occasions.
Payment methods
- Credit cards
- Mastercard and Visa are listed; Amazon Pay is also listed as a separate payment option in the purchase conditions.
- Debit cards
- Visa Electron and Maestro are listed in the purchase conditions.
- PayPal
- Listed as an accepted payment method in the purchase conditions.
- Apple Pay
- Listed by FloraQueen as an accepted payment method.
- Google Pay
- Listed by FloraQueen as an accepted payment method.
- Bank transfer
- Sofort is listed by FloraQueen as an accepted payment method.
Delivery information
- Delivery area
- More than 100 countries through FloraQueen's European preparation centres and international local-florist network; live catalogue availability applies.
- Same-day delivery
- Available in many locations through local partner florists, subject to product, destination, order time and checkout availability.
- Next-day delivery
- Available in many locations, subject to product, destination, order time and checkout availability.
- International delivery
- International destinations are listed at https://www.floraqueen.com/pages/international
- Delivery cutoff time
- Varies by destination and selected product; the live checkout shows the applicable delivery choices.
- Weekend delivery
- Options depend on destination, selected gift and date; confirm availability during checkout.
- Holiday delivery
- Options depend on destination, selected gift and date; confirm availability during checkout.
- Delivery fees
- A delivery fee is shown in the order summary and varies by destination, date and delivery time.
- Delivery tracking
- Tracking is available through the FloraQueen account and, for eligible courier shipments, through the carrier's tracking service.
- Delivery guarantee
- The purchase conditions describe a 97% probability of arrival on the selected date and explain circumstances in which delays may occur.
- Substitution policy
- If an item or flower is unavailable, the purchase conditions allow a substitute of the same or higher value.
- Delivery notes
- Check live availability at checkout and review the current delivery, complaint and substitution conditions at https://www.floraqueen.com/pages/conditions-of-purchase
Website languages
English, Spanish, French, German, Italian, Polish, Russian, Turkish and Brazilian Portuguese.
Social media
- X/Twitter
- Not available
- https://www.pinterest.es/floraqueen/
- YouTube
- Not available
- TikTok
- Not available
- WhatsApp/contact messaging
- → Not available from public sources.
Customer reviews
- Website reviews page
- https://www.floraqueen.com/pages/reviews
- Google reviews
- Not available
- Facebook reviews
- Not available
- Trustpilot
- Not available
- BBB profile
- Not available
- Other independent review providers
- Not available
Customer service
- Hours
- Online ordering is listed as available 24/7; separate customer-support hours were not verified.
- Time zone
- Not available
- Refund policy
- Flower or plant quality concerns should be reported with a photo within 24 hours; the purchase conditions describe voucher handling for those claims and separate return rules for eligible non-perishable items: https://www.floraqueen.com/pages/conditions-of-purchase
- Cancellation policy
- Availability depends on whether order preparation has begun; use the account/order tools and current Support guidance promptly: https://www.floraqueen.com/pages/support
- Customer support notes
- The Support page provides order-status, ordering, quality, reimbursement and technical-help forms: https://www.floraqueen.com/pages/support
- Satisfaction policy
- Quality concerns should be reported promptly with the required photo and order details. See https://www.floraqueen.com/pages/conditions-of-purchase
- Order changes/cancellations
- → See Cancellation policy.
- Corporate support
- Corporate gift enquiries and personalised proposals are available through https://www.floraqueen.com/pages/gift-baskets-for-companies
Trust and security
- Secure checkout
- The Help page says payment details are securely processed through FloraQueen's platform: https://www.floraqueen.com/pages/help
- Privacy policy
- https://www.floraqueen.com/pages/privacy
- Terms and conditions
- https://www.floraqueen.com/pages/conditions-of-purchase
- Purchase conditions
- https://www.floraqueen.com/pages/conditions-of-purchase
- Guarantee
- Quality concerns, substitutions, delivery timing and available remedies are governed by FloraQueen's current terms at https://www.floraqueen.com/pages/conditions-of-purchase
- Business transparency
- The current footer identifies FloraQueen Flowering the World S.L.; the privacy page publishes the company's Barcelona-area postal address and contact details.
- Florist network membership
- Orders may be prepared by FloraQueen's European centres or by professional local partner florists, as described at https://www.floraqueen.com/pages/about-us and https://www.floraqueen.com/pages/magic
Customer reviews
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