Verified florist directory profile
Moyses Stevens
United Kingdom
Moyses Stevens is a London-based florist and flower delivery business offering luxury bouquets, plants, weddings, events, corporate flowers and UK delivery services.
About Moyses Stevens
Overview
Moyses Stevens is a London-based florist and flower delivery business offering luxury bouquets, plants, weddings, events, corporate flowers and UK delivery services.
Company Overview
Moyses Stevens is an established London florist with an active ecommerce website and multiple London shops plus a working studio. The business presents a long history, with flower delivery, subscriptions, corporate flowers, weddings and event services.
Products and services
Local London florist services, online flower delivery, UK flower delivery, weddings, event flowers, corporate flowers, subscriptions, flower school and click-and-collect from the studio.
Floral Arrangements
Luxury bouquets, hand-tied flowers, seasonal flowers, event flowers, wedding flowers and corporate floral arrangements.
Other Gifts
Plants, planted gifts, gift cards and subscription flowers. Chocolates, cakes and balloons were not verified as standard products.
Delivery information
- Delivery area
- Same-day delivery across London postcodes and next-day/named-day delivery to the UK mainland; international delivery is on request.
- Same-day delivery
- Same-day London delivery is offered seven days a week.
- Next-day delivery
- Not available
- International delivery
- Not available
- Delivery cutoff time
- London same-day cutoff: 6pm. UK mainland cutoff: 6pm Monday-Friday and 3pm Saturday-Sunday.
- Weekend delivery
- London same-day delivery is promoted seven days a week; UK mainland weekend cutoffs are listed.
- Holiday delivery
- Not clearly specified.
- Delivery fees
- Standard delivery listed at £8.50; morning delivery £12.50; London timed slots available at checkout.
- Delivery tracking
- Customer support handles delivery/order issues; tracking detail not clearly specified.
- Delivery guarantee
- Not available
- Substitution policy
- Terms state florists may substitute unavailable seasonal ingredients with appropriate alternatives to maintain similar colour, style, shape and size.
- Delivery notes
- Not available
Payment methods
- Credit cards
- Major credit/debit cards accepted according to the official help page.
- PayPal
- Available.
- Apple Pay
- Available.
- Google Pay
- Available.
- Corporate billing
- Corporate flowers are offered; invoice/corporate billing was not verified.
- Currency
- GBP.
Customer service
- Hours
- Not available
- Time zone
- Europe/London.
- Refund policy
- Terms state customer care should be contacted within 24 hours if dissatisfied; refunds/redelivery may be considered where the cause is within Moyses Stevens control.
- Cancellation policy
- Not available
- Customer support notes
- Not available
- Satisfaction policy
- Not available
- Order changes/cancellations
- Not available
- Corporate support
- Not available
- FAQ
- Not available
- Customer service hours
- Monday-Friday 9am-6pm; Saturday 9am-5pm.
- Satisfaction guarantee
- Not available as a named guarantee.
User Experience
The website is modern and ecommerce-focused, with clear delivery information, contact details, store pages, terms, privacy policy and help pages. It has strong operational transparency, but independent review ratings were not reliably verified in this research pass.
Contact details
- Main phone
- 020 8772 0094
- Toll-free phone
- Not available
- Direct phone
- 020 8772 0094
- Fax
- Not available
- Street
- Not available
- City
- Not available
- State or region
- Not available
- Country
- Not available
- Service area
- Not available
- Online chat
- Not available
- Not available
- Contact form
- https://www.moysesflowers.co.uk/contact-us
- Customer service page
- https://www.moysesflowers.co.uk/contact-us
- Company address
- Moyses Stevens Flowers Limited, 53 Elizabeth Street, London SW1W 9PP, United Kingdom.
- Additional locations
- London shops include Pavilion Road, Elizabeth Street, The Peninsula, Mayfair/Tenterden Street, Selfridges Oxford Street, Battersea Power Station, St Pancras International, Broadgate and a Park Royal studio.
Social media
- X/Twitter
- Not available
- Not available
- Not available
- YouTube
- Not available
- TikTok
- Not available
- Blog
- Not available
- WhatsApp/contact messaging
- Not available
Customer reviews
- Website reviews page
- Not available
- Google reviews
- Not verified.
- Facebook reviews
- Not available
- Trustpilot
- Not verified; Trustpilot access was blocked during research.
- BBB profile
- Not available
- Other independent review providers
- Not available
Trust and security
- Secure checkout
- Available via HTTPS.; Card details go to a payment processor and full card number is not stored by Moyses Stevens, according to privacy policy.
- Privacy policy
- https://www.moysesflowers.co.uk/privacy
- Terms and conditions
- https://www.moysesflowers.co.uk/terms
- Purchase conditions
- Not available
- Guarantee
- Not available
- Business transparency
- Not available
- Florist network membership
- Not available
- Satisfaction guarantee
- Not available
- Refund policy
- https://www.moysesflowers.co.uk/terms
- Substitution policy
- https://www.moysesflowers.co.uk/terms
Website languages
English.
Customer reviews
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