Verified florist directory profile
Floraly
Australia
Floraly is an Australian online florist offering fresh flowers, plants, gift bundles and subscriptions through its official website.
Directory categoryAustralia
ServicesFlowers & gift delivery
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About Floraly
Overview
Floraly is an Australian online florist offering fresh flowers, plants, gift bundles and subscriptions through its official website. Customers can order for same-day delivery in selected metro areas and next-day delivery to many other eligible Australian addresses, subject to postcode and date availability.
Contact details
- Website
- https://www.floraly.com.au/
- Main phone
- Not available
- Toll-free phone
- Not available
- Direct phone
- Not available
- Fax
- Not available
- Street
- Not available
- City
- Not available
- State or region
- Not available
- Country
- Australia
- Service area
- Same-day service is published for Sydney, Melbourne, Brisbane, Adelaide and Perth metro areas; next-day service is available to many other eligible Australian addresses.
- Online chat
- Available through the official website.
- Not available
- Contact form
- https://www.floraly.com.au/pages/contact
- Customer service page
- https://www.floraly.com.au/pages/contact
- Company address
- Not available
- Additional locations
- Not available
Social media
- Not available
- https://www.instagram.com/floraly
- X/Twitter
- Not available
- Not available
- YouTube
- Not available
- WhatsApp/contact messaging
- Not available
Products and services
- Flowers
- Bouquets, posies, flower jars, single-variety flowers and letterbox flowers are offered.
- Plants
- Plant gifts are offered through the official online catalogue.
- Gift baskets
- Gift bundles are offered alongside flowers.
- Funeral and sympathy flowers
- Sympathy flower arrangements are offered through the official catalogue.
- Subscriptions
- Flexible flower subscriptions are available with weekly, fortnightly or monthly delivery options.
- Occasions
- Collections include birthday, sympathy, graduation, congratulations, new baby, anniversary, housewarming and other occasions.
Delivery information
- Delivery area
- Same-day service is published for Sydney, Melbourne, Brisbane, Adelaide and Perth metro areas; current postcode coverage must be checked before ordering.
- Same-day delivery
- Available in selected metro areas, subject to the location-specific order cutoffs on the official delivery page.
- Next-day delivery
- Available to many eligible areas outside the same-day metros; the current delivery page excludes Tasmania and Northern Territory postcodes.
- International delivery
- Not available
- Delivery cutoff time
- Not available
- Weekend delivery
- Not available
- Holiday delivery
- Not available
- Delivery fees
- Not available
- Delivery tracking
- Not available
- Delivery guarantee
- Not available
- Substitution policy
- Seasonal substitutions may be made using the best available flowers, with customers informed when a substitution is made.
- Delivery notes
- Check current postcode, delivery-date and cutoff availability on the official delivery page: https://www.floraly.com.au/pages/delivery-information
Customer service
- Hours
- Not available
- Time zone
- Not available
- Refund policy
- Report substandard or incorrect flowers with a photo within two days of delivery so customer care can assess the claim.
- Cancellation policy
- The official Delivery & Refunds page states that orders are final and cancellations are not accepted.
- Customer support notes
- Use the official contact form, live chat or published customer-care email for order and delivery questions.
- Satisfaction policy
- Floraly asks customers to contact customer care if an order is not right and publishes its assessment process on the Delivery & Refunds page.
- Order changes/cancellations
- Change-of-mind returns and cancellations are not accepted under the current official policy.
- Corporate support
- Not available
Payment methods
- Credit cards
- American Express, Mastercard, UnionPay and Visa are displayed by the official website.
- PayPal
- Accepted.
- Apple Pay
- Accepted.
- Google Pay
- Accepted.
Customer reviews
- Website reviews page
- Not available
- Google reviews
- Not available
- Facebook reviews
- Not available
- Trustpilot
- Not available
- BBB profile
- Not available
- Other independent review providers
- Not available
Trust and security
- Secure checkout
- Checkout is provided through the current HTTPS official website.
- Privacy policy
- https://www.floraly.com.au/pages/privacy-policy
- Terms and conditions
- https://www.floraly.com.au/pages/terms-conditions
- Purchase conditions
- https://www.floraly.com.au/pages/terms-conditions
- Guarantee
- Not available
- Business transparency
- Not available
- Florist network membership
- Not available
Customer reviews
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