Verified florist directory profile
FlowerAura
India
FlowerAura is an India-based online florist and gifting service offering fresh flower arrangements, plants, cakes and gifts across hundreds of Indian cities.
Directory categoryIndia
ServicesFlowers & gift delivery
FLORAINDEX visitor ratingNo reviews yet
FLORAINDEX editor rating
Under editorial review
Phone+91 9650 062 220
About FlowerAura
Overview
FlowerAura is an India-based online florist and gifting service offering fresh flower arrangements, plants, cakes and gifts across hundreds of Indian cities. Same-day, midnight and selected 60-minute options depend on destination, product and current checkout availability; selected international flower and gift routes are also listed.
Contact details
- Website
- https://www.floweraura.com/
- Main phone
- +91 9650 062 220
- Toll-free phone
- Not available
- Direct phone
- Not available
- Fax
- Not available
- Street
- C2, 1st Floor, South City, Block C, Old DLF Colony, Sector 14
- City
- Gurugram
- State or region
- Haryana
- Country
- India
- Service area
- Online ordering across hundreds of Indian cities, plus selected international flower and gift routes; product, address and checkout availability apply.
- Online chat
- Not available
- +91 9650 062 220; current Contact page lists WhatsApp support hours of 9:00 AM to 11:00 PM.
- Contact form
- Not available
- Customer service page
- https://www.floweraura.com/contact-us
- Company address
- FlowerAura / FA Gifts Private Limited, C2, 1st Floor, South City, Block C, Old DLF Colony, Sector 14, Gurugram, Haryana 122007, India.
- Additional locations
- Not available
Products and services
- Flowers
- Fresh bouquets and arrangements including roses, lilies, orchids, carnations, gerberas, sunflowers, mixed flowers, vase arrangements, box arrangements and luxury flowers.
- Plants
- Indoor, desktop, air-purifying, lucky, outdoor, bonsai, bamboo, jade, money, terrarium and other plant gifts are listed.
- Gift baskets
- Gift hampers and combinations include flowers, cakes, chocolates, plants, sweets, dry fruits and personalised selections.
- Chocolates / gourmet gifts
- Chocolate, sweets, dry-fruit and gourmet-style hampers and flower combinations are offered.
- Balloons
- Balloon bouquets and balloon decoration are listed for celebrations.
- Cakes
- Birthday, anniversary, wedding, engagement, baby-shower, retirement, themed, designer, photo and other cakes are listed.
- Wedding flowers
- Bridal bouquets and wedding occasion flowers are listed.
- Funeral and sympathy flowers
- Funeral, sympathy and get-well flower selections are listed in the current flower catalogue.
- Corporate gifts
- Corporate gifts, employee kits, hampers, flowers, cakes, plants and customised proposals are offered through https://www.floweraura.com/corporate-gifts
- Custom orders
- The corporate gifting team offers customised proposals; scope and availability require direct enquiry through https://www.floweraura.com/corporate-gifts
- Occasions
- Collections include birthdays, anniversaries, weddings, new babies, congratulations, apologies, appreciation, farewell, get well, romance, thanks, festivals and seasonal occasions.
Delivery information
- Delivery area
- Hundreds of Indian cities, with selected international country routes; live product, postcode, date and checkout availability apply.
- Same-day delivery
- Available for eligible products and destinations; the current terms say same-day orders should be placed before 5:00 PM, while live product and checkout availability remain controlling.
- Next-day delivery
- The current terms say orders after the same-day cutoff are considered for delivery by the next day; product, destination and checkout availability apply.
- International delivery
- Selected flower and gift routes are currently listed for the USA, Canada, Australia, UAE, UK, Singapore and Japan; live destination availability applies.
- Delivery cutoff time
- The current terms publish 5:00 PM for same-day orders; faster or later options shown on product pages remain destination-, product- and checkout-dependent.
- Weekend delivery
- Not available
- Holiday delivery
- Not available
- Delivery fees
- Not available
- Delivery tracking
- https://www.floweraura.com/trackorder
- Delivery guarantee
- No universal requested-time guarantee is stated; current terms say requested delivery timings cannot be guaranteed and describe exceptional circumstances.
- Substitution policy
- When flowers or products are unavailable, current terms allow substitutions of equal or higher quality and may vary flower colour or cake design according to availability.
- Delivery notes
- Confirm the live product, destination and date at checkout and review the current delivery and complaint terms at https://www.floweraura.com/termcondition
Website languages
English.
Social media
- X/Twitter
- https://twitter.com/floweraura
- TikTok
- Not available
- WhatsApp/contact messaging
- → +91 9650 062 220
Customer reviews
- Website reviews page
- https://www.floweraura.com/reviews
- Google reviews
- Not available
- Facebook reviews
- Not available
- Trustpilot
- Not available
- BBB profile
- Not available
- Other independent review providers
- Not available
Customer service
- Hours
- Call and email support: 8:45 AM to 11:15 PM; WhatsApp support: 9:00 AM to 11:00 PM, as currently published on the Contact page.
- Time zone
- Not available
- Refund policy
- Current policy allows refunds for eligible pre-processing cancellations and investigates non-delivery or quality complaints; a verified quality complaint may result in refund or replacement. No general returns are allowed. See https://www.floweraura.com/cancellation-and-refund
- Cancellation policy
- Personalised/customised products and perishables such as flowers and cakes cannot be cancelled once processed; eligible standard products may be cancelled before dispatch, and the policy states a 5% cancellation charge. Address or order changes are considered when requested at least 48 hours before delivery. See https://www.floweraura.com/cancellation-and-refund and https://www.floweraura.com/termcondition
- Customer support notes
- Use the current Contact page, FAQ and Track Order route for help: https://www.floweraura.com/contact-us
- Satisfaction policy
- Current terms say delivered-product complaints are considered within 24 hours; current refund policy describes investigation and refund or replacement for verified quality issues. See https://www.floweraura.com/termcondition and https://www.floweraura.com/cancellation-and-refund
- Order changes/cancellations
- → See Cancellation policy.
- Corporate support
- Corporate gifting enquiries and customised proposals are available through https://www.floweraura.com/corporate-gifts
Trust and security
- Secure checkout
- The current site uses HTTPS; the privacy policy says payment information is collected only to process transactions securely. See https://www.floweraura.com/privacy-page
- Privacy policy
- https://www.floweraura.com/privacy-page
- Terms and conditions
- https://www.floweraura.com/termcondition
- Purchase conditions
- https://www.floweraura.com/termcondition
- Guarantee
- No unconditional guarantee is asserted; delivery timing, substitutions, complaint handling and eligible remedies are governed by https://www.floweraura.com/termcondition and https://www.floweraura.com/cancellation-and-refund
- Business transparency
- Current official pages identify FlowerAura.com with FA Gifts Private Limited and publish a Gurugram corporate office, support phone and email.
- Florist network membership
- Not available
Customer reviews
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