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Appleyard London

United Kingdom

Appleyard London is a UK online florist offering hand-tied bouquets, plants, subscriptions and floral gifts, with nationwide delivery and selected same-day London service.

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Website screenshot of Appleyard London
Directory categoryUnited Kingdom
ServicesFlowers & gift delivery
FLORAINDEX visitor ratingNo reviews yet
FLORAINDEX editor rating 4.1/5 Appleyard London presents a professional UK online-florist business with a broad range of hand-tied bouquets, roses, seasonal and letterbox flowers, plants, subscriptions, sympathy and wedding flowers, gifts, and corporate services. Its delivery capability is strong within the UK, including nationwide eligible-address coverage, next-day and Sunday options, selected same-day London delivery, timed tracked services, and order tracking, although it does not offer international delivery and delivery charges are not clearly established here. Customer support is available through a Help Centre, contact form, live chat, WhatsApp and Facebook Messenger during stated weekday hours, but transparency is reduced by the absence of a public general phone number, general email address and customer-facing company address. Cancellation, refund, substitution, order-change and Happiness Guarantee terms provide useful remedy information, including escalation of declined guarantee claims; the separate written-appeal address does not undermine those remedies merely because it differs from the company's registered office. The website provides substantial shopping, account, help and tracking functionality, while Facebook, Instagram, X and the Flower Diaries support a credible digital presence. Trust indicators include named operator and company-registration information, privacy and terms pages, a PCI-DSS payment-processing statement and the satisfaction guarantee, but the available reputation evidence is principally the business's own reviews page rather than meaningful independent review evidence. Overall, the business is highly relevant for London and nationwide UK customers but has limited international relevance.

About Appleyard London

Overview

Appleyard London is a UK online florist offering hand-tied bouquets, plants, subscriptions and floral gifts, with nationwide delivery and selected same-day London service. Customers can order flowers and gifts online for occasions including birthdays, anniversaries, sympathy and weddings. Delivery options depend on the destination, selected product, current cutoff and availability.

Contact details

Main phone
Not listed publicly.
Toll-free phone
Not available
Direct phone
Not available
Fax
Not available
Email
A general customer-service address is not listed publicly; email support is available through https://www.appleyardflowers.com/contacts
Street
Not available
City
Not available
State or region
Not available
Country
United Kingdom
Service area
Nationwide United Kingdom delivery, plus selected same-day delivery in London, subject to destination and availability.
Online chat
Available through the official Help Centre; Facebook Messenger support is available at https://m.me/appleyardlondon
Company address
Not available
Additional locations
Not available

Social media

Pinterest
Not available
LinkedIn
Not available
YouTube
Not available
TikTok
Not available
WhatsApp/contact messaging
WhatsApp https://wa.link/l1c36g and Facebook Messenger https://m.me/appleyardlondon

Products and services

Flowers
Hand-tied bouquets, roses, seasonal flowers, letterbox flowers, plants, sympathy flowers, and flowers with gifts.
Wedding flowers
Ready-to-wear and bespoke wedding flower services are available.
Corporate flowers
A dedicated corporate team offers flowers, gifts and bespoke personalisation; corporate contact and enquiry form: https://www.appleyardflowers.com/corporate-gifts-flowers#enquiry
Subscriptions
Flower and plant subscriptions are available.

Delivery information

Delivery area
Delivery is offered to eligible addresses across the United Kingdom, with destination restrictions shown during ordering.
Same-day delivery
Available for selected London areas and products, subject to the current cutoff and availability.
Next-day delivery
Available in most areas; available dates and services depend on postcode, product and current cutoff.
International delivery
Not available
Delivery cutoff time
For guaranteed tracked delivery by 2 p.m., order Monday-Thursday by 4:00 p.m. (selected bouquets by 3:30 p.m.); Saturday orders by 3:00 p.m. are for Monday delivery.
Weekend delivery
Sunday delivery is available depending on delivery location; order by midday Saturday for eligible Sunday delivery. Bank holidays are excluded and available dates are shown in the official calendar.
Holiday delivery
Not available
Delivery fees
Not available
Delivery tracking
Tracked orders receive a link around the day before delivery; tracking information is available on the delivery day and afterwards using the 9-digit order number at https://www.appleyardflowers.com/track-my-order
Delivery guarantee
Guaranteed tracked delivery by 2 p.m. is available depending on delivery location.
Substitution policy
Supply-driven substitutions use flowers or packaging of equal quality and value; substituted stems may be of higher value. See https://www.appleyardflowers.com/terms-and-conditions and https://www.appleyardflowers.com/our-promise
Delivery notes
Next-day, Sunday and timed tracked options vary by location and product. Dispatch, out-for-delivery and delivery notifications vary by service.

Customer service

Hours
Monday-Friday 9:00 a.m.-5:00 p.m.; closed on bank holidays.
Time zone
Not available
Refund policy
Confirmed refunds are normally processed in 3-5 working days, or 7-10 days for American Express; eligibility is circumstance-specific. Customers who decline guarantee store credit may be entitled to a reorder or refund after contacting support. See https://www.appleyardflowers.com/help?url=/support/solutions/articles/33000211997-i-have-not-received-my-refund and https://www.appleyardflowers.com/help?url=/support/solutions/articles/33000263826-your-100-happiness-guarantee-terms-and-conditions
Cancellation policy
Flowers and plants can be cancelled up to 48 hours before delivery; peak-period processing can begin up to four days ahead. See https://www.appleyardflowers.com/terms-and-conditions
Customer support notes
Live chat, Facebook Messenger, WhatsApp and the official email/contact form are available during the stated customer-service hours.
Satisfaction policy
For covered non-delivery, quality, damage, short-life, missing or incorrect-item issues, the current 100% Happiness Guarantee offers full store credit plus £10 for affected items, or 50% store credit where only one or two stems fall short. Guest and recipient claims are reviewed within 24-48 hours at https://www.appleyardflowers.com/help?url=/support/solutions/articles/33000248480-redeeming-your-100-happiness-guarantee
Order changes/cancellations
Before processing, customers can edit the gift message, delivery address or date, track, or cancel in their account. After that limited period, customer service may be able to help depending on order stage: https://www.appleyardflowers.com/help?url=/support/solutions/articles/33000259914-making-a-change-to-an-order
Corporate support
A dedicated corporate team supports bespoke gifting and enquiries through https://www.appleyardflowers.com/corporate-gifts-flowers#enquiry; corporate email is corporate [at] appleyardlondon.com

Customer reviews

Google reviews
Not available
Facebook reviews
Not available
Trustpilot
Not available
BBB profile
Not available
Other independent review providers
Not available

Trust and security

Secure checkout
The privacy policy states that payment processing is PCI-DSS compliant.
Purchase conditions
Not available
Business transparency
Not available
Florist network membership
Not available

Customer reviews

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