Verified florist directory profile
Interflora UK
United Kingdom
Interflora UK is a local florist and online florist network in the United Kingdom, accepting online flower and gift orders through its official website and fulfilling them through local Interflora florists.
Directory categoryUnited Kingdom
ServicesFlowers & gift delivery
FLORAINDEX visitor ratingNo reviews yet
FLORAINDEX editor rating
4.7/5
Interflora UK is an established florist network with a professional online store, extensive UK and international delivery coverage, broad product choice and clearly documented customer-care policies. It provides transparent company and digital contact information, although its current support policy does not include a telephone line and international tracking is limited.
About Interflora UK
Overview
Interflora UK is a local florist and online florist network in the United Kingdom, accepting online flower and gift orders through its official website and fulfilling them through local Interflora florists. Interflora UK connects customers with a network of local florists and operates as an online florist for fresh flowers, plants and gifts. The official website promotes handcrafted bouquets, occasion flowers, same-day delivery options, United Kingdom delivery and international flower delivery.
Contact details
- Main phone
- Not available
- Toll-free phone
- Not available
- Direct phone
- Not available
- Fax
- Not available
- Street
- Interflora House, Watergate
- City
- Sleaford
- State or region
- Lincolnshire
- Country
- United Kingdom
- Service area
- United Kingdom.
- Online chat
- Available - Interflora provides an official messaging service. https://help.interflora.co.uk/hc/en-gb/articles/5024010019231-How-can-I-contact-Interflora
- Not available
- Customer service page
- https://help.interflora.co.uk/hc/en-gb/articles/5024010019231-How-can-I-contact-Interflora
- Company address
- Interflora British Unit, Interflora House, Watergate, Sleaford, Lincolnshire, NG34 7TB, United Kingdom.
- Additional locations
- Network of local florists across the United Kingdom.
Products and services
- Flowers
- Bouquets, roses, seasonal flowers and occasion flowers are offered on the official website.
- Plants
- Plants are listed as a product category on the official website.
- Gift baskets
- Gift products and add-on gifts are offered on the official website.
- Chocolates / gourmet gifts
- Chocolates and gift options are promoted on the official website.
- Sympathy flowers
- Sympathy and funeral flower categories are promoted on the official website.
- Wedding flowers
- Wedding flowers are promoted on the official website.
- Funeral flowers
- Funeral flowers are promoted on the official website.
- Corporate gifts
- Corporate flowers and business gifting are promoted on the official website.
- Subscriptions
- Available - Interflora supports flower subscriptions. https://help.interflora.co.uk/hc/en-gb/articles/5025740089119-Can-I-set-up-an-Interflora-subscription
- Custom orders
- Local florist craftsmanship is promoted on the official website.
- Occasions
- Birthday flowers, anniversary flowers, sympathy flowers, funeral flowers, wedding flowers, thank-you flowers, congratulations flowers and seasonal occasions.
Payment methods
- Credit cards
- Visa, Mastercard and American Express.
- PayPal
- Available.
- Apple Pay
- Available.
- Google Pay
- Available.
- Buy now, pay later
- Klarna is shown as a payment option on the official website.
Delivery information
- Delivery area
- Interflora UK promotes flower delivery across the United Kingdom through its florist network.
- Same-day delivery
- Same-day flower delivery is promoted for eligible orders and locations on the official website.
- Next-day delivery
- Next-day delivery options are promoted on the official website.
- International delivery
- Available - the official Interflora UK website promotes international flower delivery to more than 130 countries. https://www.interflora.co.uk/category/international
- Delivery cutoff time
- Cutoff times depend on product, date and delivery location according to the official ordering flow.
- Weekend delivery
- Delivery availability should be confirmed on the official website during ordering.
- Holiday delivery
- Seasonal and holiday flower delivery is promoted on the official website.
- Delivery fees
- Delivery fees should be confirmed on the official website during ordering.
- Delivery tracking
- Available for UK orders through the customer account/order history. International orders cannot currently be tracked online. https://help.interflora.co.uk/hc/en-gb/articles/5023991644447-Can-I-track-my-order
- Delivery guarantee
- Not available
- Substitution policy
- Interflora may substitute with a product of equivalent value and/or quality when supply difficulties arise, and may contact the customer where possible. https://help.interflora.co.uk/hc/en-gb/articles/5024073464095-Do-Interflora-ever-substitute-bouquets
- Delivery notes
- Product availability, delivery date and local florist coverage should be confirmed on the official Interflora UK website before ordering.
Website languages
Website languages: English.
Social media
- X/Twitter
- https://twitter.com/InterfloraUK
- WhatsApp/contact messaging
- Not available
Customer reviews
- Website reviews page
- Not available
- Google reviews
- Not available
- Facebook reviews
- Not available
- BBB profile
- Not available
- Other independent review providers
- Not available
Customer service
- Hours
- Monday to Saturday, 9:00 a.m. to 5:00 p.m. UK local time, according to the current official Help Centre.
- Time zone
- Not available
- Refund policy
- Interflora asks customers to contact its customer care team if they are unhappy with a gift or service, and says it will try to resolve problems quickly. https://help.interflora.co.uk/hc/en-gb/articles/5025493347103-What-is-Interflora-s-refund-policy
- Cancellation policy
- Changes or cancellations should be requested as early as possible; terms/help evidence asks for at least 48 hours where possible, and restrictions apply once perishable or customized orders have been made or dispatched. https://help.interflora.co.uk/hc/en-gb/articles/5024033922591-How-do-I-amend-or-cancel-my-order
- Customer support notes
- The current official Help Centre says Interflora does not have a phone line and directs customers to its messaging service, social channels and contact form. https://help.interflora.co.uk/hc/en-gb/articles/5024010019231-How-can-I-contact-Interflora
- Satisfaction policy
- Interflora says it will try to put problems right, or provide money back where applicable. https://help.interflora.co.uk/hc/en-gb/articles/5025493347103-What-is-Interflora-s-refund-policy
- Order changes/cancellations
- Changes or cancellations should be requested as early as possible. Interflora asks for at least 48 hours where possible, and restrictions apply once perishable handcrafted goods have been made/dispatched or customized orders have started. https://help.interflora.co.uk/hc/en-gb/articles/5024033922591-How-do-I-amend-or-cancel-my-order
- Corporate support
- Available - Interflora publishes corporate-order support information. https://help.interflora.co.uk/hc/en-gb/articles/5025702811295-How-to-place-a-corporate-order
Trust and security
- Secure checkout
- The official website provides online ordering over HTTPS.
- Privacy policy
- https://www.interflora.co.uk/page/help-privacy-policy
- Terms and conditions
- https://www.interflora.co.uk/page/terms-and-conditions
- Purchase conditions
- Not available
- Guarantee
- Available - Interflora guarantees flower freshness for seven days; this is a freshness guarantee, not a separate delivery guarantee. https://help.interflora.co.uk/hc/en-gb/articles/5025493347103-What-is-Interflora-s-refund-policy
- Business transparency
- Not available
- Florist network membership
- Interflora UK presents itself as part of the Interflora florist network.
Customer reviews
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