Verified florist directory profile
Prestige Flowers
United Kingdom
Prestige Flowers is a UK online florist offering bouquets, plants and flower gifts for delivery across the United Kingdom.
Directory categoryUnited Kingdom
ServicesFlowers & gift delivery
FLORAINDEX visitor ratingNo reviews yet
FLORAINDEX editor rating
4.2/5
Prestige Flowers is an established UK online florist with a broad range of bouquets, plants, hampers, subscriptions and corporate gifts, supported by a polished, easy-to-navigate website, order tracking and active Facebook, Instagram, X and blog channels. It offers tracked named-day and next-day delivery across the UK plus selected international destinations, although postcode, courier and peak-period restrictions apply. Its large independent review record is positive overall but includes recurring concerns about late or failed delivery, bouquet quality and complaint remedies. Customer support through phone, email, live chat and contact forms, published service hours, a disclosed operating company, and detailed cancellation, substitution, privacy, complaints and satisfaction policies provide useful contact and trust transparency. Conditional delivery dates and refund or resend outcomes remain important limitations for customers to review before ordering.
Phone0344 310 5555
About Prestige Flowers
Overview
Prestige Flowers is a UK online florist offering bouquets, plants and flower gifts for delivery across the United Kingdom. Its current services include named-day and next-day options subject to product, cut-off and postcode availability, plus flower subscriptions, international ordering to listed destinations and corporate gifting.
Contact details
- Main phone
- 0344 310 5555
- Toll-free phone
- Not available
- Direct phone
- Not available
- Fax
- Not available
- Street
- G Mill, Dean Clough Mills
- City
- Not available
- State or region
- Not available
- Country
- United Kingdom
- Service area
- Delivery is offered across the United Kingdom, subject to product, postcode, date and checkout availability.
- Online chat
- Available through the official contact page Monday to Friday, 9am to 5pm.
- Not available
- Contact form
- https://www.prestigeflowers.co.uk/contact-us
- Customer service page
- https://www.prestigeflowers.co.uk/contact-us
- Company address
- Prestige Gifting Limited, G Mill, Dean Clough Mills, HX3 5WD
- Additional locations
- Not available
Social media
- X/Twitter
- https://twitter.com/PrestigeFlowers
- Not available
- Not available
- YouTube
- Not available
- TikTok
- Not available
- WhatsApp/contact messaging
- → See Contact details.
Products and services
- Flowers
- Hand-tied, letterbox, luxury and occasion bouquets are offered.
- Plants
- Indoor and seasonal plant gifts are offered.
- Gift baskets
- Flower-and-gift sets and hampers are available.
- Chocolates / gourmet gifts
- Flowers with chocolates and other food-and-drink gifts are offered.
- Sympathy flowers
- A dedicated sympathy-flower range is available.
- Corporate flowers
- Corporate gifting and bulk-order support are available through https://corporate.prestigegifting.co.uk/
- Subscriptions
- Letterbox, florist-choice and luxury florist-choice subscriptions are offered for published durations.
- Occasions
- Collections include birthdays, anniversaries, sympathy, romance, thank you, get well, congratulations, new baby and graduation.
Delivery information
- Delivery area
- United Kingdom delivery is offered, with postcode and product restrictions on some services.
- Same-day delivery
- The current terms mention a paid same-day service, but the general delivery page does not publish a stable nationwide option; confirm availability at checkout.
- Next-day delivery
- Available for most eligible products through the named-day service when the published cut-off is met.
- International delivery
- Offered to destinations listed on https://www.prestigeflowers.co.uk/international-flowers
- Delivery cutoff time
- The general named-day cut-off is published as 10pm, with earlier Saturday and Sunday cut-offs and service-specific exceptions.
- Weekend delivery
- Named-day delivery is published seven days a week, excluding stated bank-holiday and service restrictions.
- Holiday delivery
- Bank-holiday orders may move to the next working day unless otherwise stated.
- Delivery fees
- The current page lists named-day delivery from £5.99 and a before-1pm option from £8.99 where available.
- Delivery tracking
- Order tracking is available through https://www.prestigeflowers.co.uk/tracking and eligible orders receive a tracking link by email.
- Delivery guarantee
- Delivery dates are not unconditionally guaranteed; courier, postcode, bank-holiday and other published restrictions apply.
- Substitution policy
- Flowers, hampers and add-ons may be substituted when necessary with items of equal or greater value.
- Delivery notes
- Check the current delivery page and terms before ordering: https://www.prestigeflowers.co.uk/delivery-information and https://www.prestigeflowers.co.uk/terms
Customer service
- Hours
- Customer-service lines and live chat are stated as Monday to Friday, 9am to 5pm.
- Time zone
- Not available
- Refund policy
- Perishable-flower complaints and refunds are handled case by case; the terms preserve statutory rights and the satisfaction policy explains possible credit, refund, resend or replacement outcomes.
- Cancellation policy
- Orders or subscription requests may be cancelled by email at least 24 hours before the specified delivery date, subject to dispatch and peak-event restrictions.
- Customer support notes
- Support is available by phone, email, live chat and the official contact form.
- Satisfaction policy
- The satisfaction policy covers matters under the company’s control and explains exclusions, investigation and photo-backed replacement handling.
- Order changes/cancellations
- → See Cancellation policy.
- Corporate support
- https://www.prestigeflowers.co.uk/business-opportunities
Payment methods
- Credit cards
- Visa, Mastercard and American Express are listed as accepted on the official FAQ.
- Debit cards
- Maestro is listed as accepted on the official FAQ.
- PayPal
- Addressed as a checkout payment option in the current terms.
- Apple Pay
- Addressed as a checkout payment option in the current terms.
- Google Pay
- Listed as an accepted payment method on the official FAQ.
- Currency
- Pound sterling (GBP).
- Buy now, pay later
- Klarna and Clearpay payment options are addressed in the current terms.
Customer reviews
- Website reviews page
- Not available
- Google reviews
- Not available
- Facebook reviews
- Not available
- BBB profile
- Not available
- Other independent review providers
- https://www.reviews.co.uk/company-reviews/store/prestige-gifting
Trust and security
- Secure checkout
- Not available
- Privacy policy
- https://www.prestigeflowers.co.uk/privacy
- Terms and conditions
- https://www.prestigeflowers.co.uk/terms
- Purchase conditions
- https://www.prestigeflowers.co.uk/terms
- Business transparency
- The current terms identify Prestige Gifting Ltd as the contracting business; the privacy policy identifies Prestige Gifting Limited and publishes its Dean Clough Mills postcode address.
- Florist network membership
- Not available
Customer reviews
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