UrbanStems

Overview

UrbanStems is an online florist in the United States offering modern flower delivery, plants, subscriptions and curated gifts through its official website. UrbanStems is a U.S. online flower and gifting service known for designed bouquets, seasonal collections, plants and add-on gifts. The official website describes online flower delivery, same-day delivery in selected major cities and delivery to many major U.S. cities.

Contact details

Website

https://urbanstems.com/

Main phone

Not available

Toll-free phone

Not available

Direct phone

Not available

Fax

Not available

Email

View email address

Street

Not available

City

Not available

State or region

Not available

Country

United States

Service area

United States, with same-day delivery promoted for selected major cities including New York City, Washington DC, Los Angeles, Chicago, Atlanta, Miami, Dallas and Boston.

Online chat

Available through the chat control on the official website and Help Centre.

WhatsApp

Not available

Contact form

https://urbanstems.com/pages/contact

Customer service page

https://help.urbanstems.com/en-US

Company address

Not available

Additional locations

Not available

Products and services

Flowers

Modern bouquets, roses, peonies and seasonal flower arrangements are offered on the official website.

Plants

Plants and orchids are listed as product categories on the official website.

Gift baskets

Gift items and curated add-ons are available on the official website.

Chocolates / gourmet gifts

Cookies, wine gift pairings and other add-on gifts are promoted on the official website.

Sympathy flowers

Sympathy flower options are promoted on the official website.

Subscriptions

Flower subscriptions are promoted on the official website.

Occasions

Birthday flowers, anniversary flowers, sympathy flowers, thank-you flowers, seasonal flowers, Valentine’s Day flowers and everyday gifting.

Delivery information

Delivery area

The official Delivery FAQ says UrbanStems serves the vast majority of residential and commercial addresses in the 48 contiguous United States, excluding P.O. boxes, military bases, Alaska, Hawaii, Puerto Rico and other U.S. territories.

Same-day delivery

Available in selected major cities according to the official website.

Next-day delivery

Available for eligible nationwide orders in the contiguous United States, subject to product, address and checkout availability.

International delivery

Not available

Delivery cutoff time

Not available

Weekend delivery

Not available

Holiday delivery

Not available

Delivery fees

Not available

Delivery tracking

UrbanStems emails a tracking link when an overnight order ships, generally the evening before delivery, and also displays tracking in the customer account once the carrier receives the package. https://help.urbanstems.com/en-US/articles/delivery-tracking-issues-292594

Delivery guarantee

No unconditional general delivery-date guarantee was established; available shipping methods and windows are shown during checkout.

Substitution policy

When a flower variety does not meet harvest requirements, UrbanStems says it may substitute an alternative of equal or greater value and notify the customer by email. https://help.urbanstems.com/en-US/articles/my-order-has-a-quality-issue-292592

Delivery notes

Availability, delivery timing and product selection should be confirmed on the official UrbanStems website before ordering.

Website languages

Website languages: English.

Social media

Facebook

https://www.facebook.com/SendUrbanStems/

Instagram

https://www.instagram.com/urbanstems/

X/Twitter

https://x.com/urbanstems

Pinterest

https://www.pinterest.com/sendurbanstems/

LinkedIn

https://www.linkedin.com/company/urbanstems/

YouTube

Not available

TikTok

https://www.tiktok.com/@urbanstems

Blog

https://urbanstems.com/blogs/news

WhatsApp/contact messaging

Not available

Customer reviews

Website reviews page

https://urbanstems.com/pages/reviews

Google reviews

Not available

Facebook reviews

Not available

Trustpilot

Not available

BBB profile

Not available

Other independent review providers

Not available

Customer service

Hours

Not available

Time zone

Not available

Refund policy

Purchases are generally final and nonrefundable except for qualifying damaged-product issues; prepaid and gift subscriptions cannot be canceled or refunded. https://help.urbanstems.com/en-US/articles/updates-cancellations-292596

Cancellation policy

Orders can be canceled only while they remain in the “We’ve Got Your Order” status; once fulfillment begins they can no longer be canceled. Purchases are generally final and nonrefundable except for qualifying damaged products, and prepaid or gift subscriptions cannot be canceled or refunded. https://help.urbanstems.com/en-US/articles/updates-cancellations-292596

Customer support notes

Not available

Satisfaction policy

UrbanStems says it will make qualifying quality issues right when reported within three days of delivery. https://help.urbanstems.com/en-US/articles/my-order-has-a-quality-issue-292592

Order changes/cancellations

Changes are available only while an order remains in Order Received status, and cancellation is available only before fulfillment under the current Help Centre rules. https://help.urbanstems.com/en-US/articles/updates-cancellations-292596

Corporate support

Not available

FAQ

https://help.urbanstems.com/en-US

Trust and security

Secure checkout

The official website uses HTTPS.

Privacy policy

https://urbanstems.com/policies/privacy-policy

Terms and conditions

https://urbanstems.com/policies/terms-of-service

Purchase conditions

Not available

Guarantee

Not available

Business transparency

UrbanStems publishes customer-service email, contact-form, live-chat, Help Centre and departmental contact channels; no public customer-service phone number or physical business address was established.

Florist network membership

Not available

Refund/cancellation policy

https://help.urbanstems.com/en-US/articles/updates-cancellations-292596