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LVLY

Australia

LVLY is an Australian online florist and gift-delivery business offering flowers, plants, hampers and gifts through its official website.

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Website screenshot of LVLY
Directory categoryAustralia
ServicesFlowers & gift delivery
FLORAINDEX visitor ratingNo reviews yet
FLORAINDEX editor rating 4.1/5 LVLY is an established Australian online florist and gifting brand, although mixed independent customer ratings temper its reputation and trust profile. It offers a broad range of flowers, plants, personalised gifts, hampers and corporate services, with postcode-dependent same-day and qualified national delivery. The polished website, postcode checker and checkout support practical ordering, while phone, email, a contact form and long customer-support hours provide transparent contact options. Published delivery, refund, cancellation, privacy and purchase policies offer useful guidance, but customers should check address-specific eligibility, fees and cut-offs, and recurring feedback about delivery reliability, freshness and value. Active Instagram, Facebook, TikTok and LinkedIn channels strengthen its digital presence. LVLY is useful for local and nationwide Australian gifting, while international usefulness is mainly for overseas customers sending to Australian recipients.
Phone(03) 9071 2481
Email

About LVLY

Overview

LVLY is an Australian online florist and gift-delivery business offering flowers, plants, hampers and gifts through its official website. LVLY offers postcode-dependent same-day delivery in supported metropolitan and regional areas and qualified national delivery options. Current availability, cut-offs and pricing depend on the destination, day and product.

Contact details

Main phone
(03) 9071 2481
Toll-free phone
Not available
Direct phone
Not available
Fax
Not available
Email
Street
Not available
City
Not available
State or region
Not available
Country
Australia
Service area
Same-day service covers supported postcodes in Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong, Brisbane, Gold Coast, Adelaide, Perth and Fremantle; other supported Australian destinations use national delivery subject to postcode, product and courier limits.
Online chat
Not available
WhatsApp
Not available
Company address
Not available
Additional locations
LVLY publishes local dispatch or studio locations in Moorabbin, Alexandria, Rocklea, Malaga and Beulah Park, supporting Melbourne, Sydney, Brisbane, Perth and Adelaide service areas; current delivery eligibility remains postcode-dependent.

Products and services

Flowers
Seasonal, native, premium and other flower bouquets and arrangements are offered online.
Plants
Plant-delivery products are offered, with national-shipping restrictions for plants.
Gift baskets
Gift hampers, personalised gifts and other gift products are offered online.
Corporate gifts
Corporate gifting and bulk-delivery enquiries are supported at https://www.lvly.com.au/pages/corporate-gifting.
Occasions
Flowers and gifts are organised for birthdays, sympathy, congratulations, anniversaries and other occasions.

Delivery information

Delivery area
Check postcode-specific options at https://www.lvly.com.au/pages/where-we-deliver.
Same-day delivery
Availability and cutoffs vary by postcode, product, day and local dispatch area. Use the postcode checker at checkout for the current service and deadline, including Adelaide.
Next-day delivery
National delivery is offered for other supported destinations; LVLY says 98% arrive within one working day, but some deliveries may take up to four days and national arrivals are Monday-Friday only.
International delivery
Not offered through LVLY's stated same-day or national services.
Delivery cutoff time
Cutoffs vary by postcode, destination type, day and delivery service. Use the postcode checker at checkout for the current address-specific deadline; schools and businesses may require earlier ordering.
Weekend delivery
Same-day weekend delivery is available in supported listed areas; national delivery arrives Monday-Friday only.
Holiday delivery
Availability is limited; Good Friday, ANZAC Day and Christmas Day are closed, and current public-holiday terms may use a 2pm cut-off.
Delivery fees
Fees depend on destination/postcode and are displayed by the postcode checker or at checkout.
Delivery tracking
LVLY says it sends SMS/email dispatch notifications and estimated delivery information; same-day locations may receive an SMS tracking link, followed by delivery confirmation.
Delivery guarantee
A specific delivery time is not guaranteed.
Substitution policy
Seasonal posy styles vary; if supply problems occur, LVLY says it will contact the sender and offer a refund or another suitable delivery day.
Delivery notes
Authority to leave applies. Couriers may use a safe place, neighbour, concierge or mailroom; undeliverable national orders may go to a local post office. No PO boxes. Fresh flowers are unavailable to Tasmania and LVLY does not deliver to the Northern Territory; additional postcode and product restrictions apply.

Customer service

Hours
Monday-Friday 9am-9pm AEST; Saturday-Sunday 10am-8pm AEST; closed Good Friday, ANZAC Day and Christmas Day.
Time zone
AEST.
Cancellation policy
Before dispatch, eligible change-of-mind cancellations are issued as store credit; advance-order requests require at least 24 hours before dispatch. No change-of-mind cancellation after dispatch.
Customer support notes
Customer Care can assist with delivery date, address, recipient and card-message changes. LVLY guarantees changes only when made at least 72 hours before delivery; dispatch and redelivery limitations apply.
Satisfaction policy
LVLY's 100% Happiness Guarantee asks dissatisfied customers to contact it for an appropriate remedy; it is not an unconditional automatic full-refund promise. Add-on issues should be reported within 48 hours.
Order changes/cancellations
Contact hello@lvly.com.au or (03) 9071 2481; approved change-of-mind cancellations are generally store credit and incorrect-address redelivery may incur additional charges.

Trust and security

Secure checkout
Not available
Purchase conditions
Current ordering, delivery, cancellation and consumer-law terms are published at https://www.lvly.com.au/pages/terms-conditions.
Guarantee
LVLY publishes its 100% Happiness Guarantee with remedy qualifications and preserves applicable Australian Consumer Law remedies.
Business transparency
Not available
Florist network membership
Not available

Customer reviews

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